Office 365 Migration Issues

We just went though a migration from our on premises Microsoft Exchange to Office 365. While the initial migration of users went smoothly, we experienced the following issues:

  • Email migration did not migrate all email messages, but the wizard said the migration was successful and disabled the mailbox on the exchange server. We had to export the mailboxes to PST files and then import the PST files for these mailboxes.

In the Exchange Management Shell, we first need to give a user the rights to import/export mailboxes:

New-ManagementRoleAssignment –Role “Mailbox Import Export” –User Administrator

Next create a shared folder to store the exported PST files. The share needs to give read/write permissions to the “Exchange Trusted Subsystem”.

In the Exchange Management Shell, start the export using the command:

New-MailboxExportRequest –Mailbox username –Filepath \\server\share\username.pst

To view the status of the export:


  • The Azure AD Connect stopped syncing user accounts. We had to reset the password on the account used for syncing to correct the issue.
  • The default Azure AD Connect setup synced the entire AD forest. We limited it to a specific OU to prevent the syncing of machine accounts (printers, service accounts, etc.)
  • A few accounts reverted to their user name.

In Azure Active Directory Module for Windows PowerShell change the User Principal Name using the command:

Set-MsolUserPrincipalName –UserPrincipalName –NewUserPrincipalName

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Huawei Mate 9 Pro–Issue with T-Mobile data after update

After receiving the November 5, 2017 security update to my Huawei Mate 9 Pro phone, data connections to the LTE T-Mobile network are very unstable. Rebooting allows a data connection only for a few minutes and then you are disconnected from data.

This appears to be a bug in the software update. A work-around is to add a new APN that uses the legacy “” server instead of the “”.


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Enable Milk Music on CM12

I have a Samsung Galaxy S4, but I prefer to a rooted non-stock rom. I recently installed Resurrection Lollipop. This rom is based on CM12 and the Samsung Milk Music application will not install.

To get the application to install and run correctly you need to preform several steps.

  • Using ES File Explorer, edit your /system/build.prop file. Change to following lines:

ro.product.model=Galaxy S4

  • Install the Samsung Framework. Either download or copy the following files from the stock rom:


  • Using ES File Explorer, change the permissions on the above files to (rw-r-r)
  • Reboot your phone
  • Install the Samsung Account application
  • Install the Samsung Milk application from the Google Play Store (or side load)
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How to permanently hide the tools bar in Adobe Acrobat Reader DC

Adobe has rebranded Adobe Acrobat Reader as adobe Acrobat Reader DC. The new version adds a toolbar that you can not permanently hide.


While you can temporally hide the toolbar by click on the arrow to close it, the next time you open Adobe Acrobat Reader DC, the bar will be back.

To permanently hide the toolbar:

  • Go to ” C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroApp\ENU”
  • Create a subfolder called “Disabled”
  • Move “AppCenter_R.aapp”, “Home.aapp”, and “Viewer.aapp” to the “Disabled” folder

Now when you open Adobe Acrobat Reader DC, there will be no toolbar.


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Windows 8.1 Does Not Search Google Drive

Issue: When you use the Windows 8.1 search feature, you do not see results from documents in your Google Drive.

Cause: This is caused by the “System” object not having permissions to the Google Drive folder.

Solution: In Explorer, browse to your Google Drive folder. Be sure it is the actual Google Drive folder and not the shortcut in your Favorites. It defaults to “C:\Users\username\Google Drive”. Right-click and open the “Properties”, then click on the “Security” tab, then click on the “Advanced” button.


Click on the “Enable inheritance” button, make sure that “Replace all child object…” is checked, and click “OK”.


Verify that the “SYSTEM” user is now listed and click “OK”.

In a few minutes (once Windows indexes the location) you should start seeing results from Google Drive in your Windows Search.

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Windows 8.1 “Couldn’t Mount File” error when mounting ISO

Issue: You receive an error “Couldn’t Mount File” when attempting to mount an ISO file in Microsoft Windows 8.1.


Cause: When you download an ISO file to an NTFS volume, Windows may set the “sparse” attribute on the file. A sparse file attempts to use file system space more efficiently by using metadata to represent empty blocks of data. The built-in ISO mounting feature of Windows 8.1 cannot mount a file if it is sparse.

Solution: One way to correct this issue is to simply make a copy of the ISO file. The copy will have the sparse attribute off.

You can also view or change the sparse attribute of a file. To view the current sparse setting of a file use:

fsutil sparse queryflag <filiename>

To change the current sparse setting of a file use:

fsutil sparse setflag <filename> 0|1


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Outlook 2013, IMAP, and “You don’t have permission to create an entry in this folder” error


Using an IMAP email account with Outlook 2013 and no email are displaying in the main “Inbox” fold. If you try to create a new email in the “Inbox” folder you receive the error “You don’t have permission to create an entry in this folder”.


You may need to define a “Root folder path”. On the “Advanced” tab in your account settings, set the “Root folder path” to “Inbox”.


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